Shipping & Returns

Shipping and Returns Policy for Baystate Marketplace

We strive to make your shopping experience seamless and worry-free. Below are all the details about our shipping and returns processes. Our customer care team is here to help if you have any questions.

Shipping Policy

• Carriers: UPS or FedEx Ground.
• Processing Time: Orders typically are processed within 2 business days.
• Delivery Time:
• Small Parcel: Expect your order within 3-10 business days.
• LTL: At Baystate Marketplace, our goal is to deliver your quality furnishings to your home promptly and efficiently. As we partner with multiple suppliers, delivery times may vary based on supplier inventory levels and product availability.

Shipping Costs

• Always free shipping at Bay State Marketplace.

Damaged or Defective Items

• If your item arrives damaged or defective, please get in touch with us within 10 days of receipt to report the issue. We’ll work to resolve the matter, which may include sending replacement parts or repairs by a professional furniture medic.

Return Policy

Eligibility for Returns

• General Merchandise: Items can be returned or exchanged within 30 days of receipt, provided they are:
• In original packaging.
• In re-sellable condition.
• Damaged, Defective, or Incorrect Items: Returns due to these issues may be eligible for a refund.

Return Process

1. Authorization Required: All returns must be authorized before shipping.
• Online Requests: Complete the return form here.
• Phone Requests: Call our customer service line at 1-978-514-3864.
2. Return Shipping Costs:
• Customer is responsible for return shipping unless the item is damaged, defective, or incorrect.
3. Restocking Fees:
• A 15% restocking fee applies to most returns starting 09/15/24.
• For canceled orders that have been picked and packed, a 20% restocking fee applies.
4. Refunds: Refunds are issued to the original payment method for the merchandise price, less shipping and handling fees. Taxes are refunded per local laws.

Exceptions

• Items refused at delivery will incur shipping charges for both delivery and return.

Key Notes

• Claims for shortages or damages must be reported within 10 days of receipt.
• Policy updates are subject to change without prior notice.

Thank you for choosing Baystate Marketplace. Your satisfaction is our top priority!